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Store Policy

Customer Care

At Sahyadri Siri, customer satisfaction is at the heart of everything we do. Whether you have questions about our products, your order, delivery status, or anything else — we’re here to help!

🟢 How to Reach Us

📱 Phone / WhatsApp Support
🕐 Available: 9:30 AM – 6:30 PM (Mon–Sat)
📞 Call/WhatsApp: +91-6362578726

📧 Email Support
Send us your queries or feedback anytime.
📩 Email: contactus@sahyadrisiri.in

📍 Address (if applicable)
Sahyadri Siri, 915/7 1st floor Bannimantapa road Somanahalli Bangalore 560082

🔄 For Help With

  • Order Tracking

  • Product Details or Recommendations

  • Return & Exchange Requests

  • Bulk / Wholesale Inquiries

  • Feedback or Complaints

We aim to respond to all queries within 24–48 hours on working days.

🙏 Your Trust Matters

We thank you for choosing Sahyadri Siri. Your support helps us grow and deliver estate-fresh, natural products straight from Malnad to your kitchen.

Privacy & Safety

At Sahyadri Siri, we value your trust. We are committed to protecting your personal information and ensuring a safe, secure shopping experience.

🔒 What We Collect

When you shop on our website, we may collect:

  • Name, address, email, and phone number

  • Payment details (processed securely through third-party gateways)

  • Order history and preferences

  • Feedback and reviews (if shared voluntarily)

We do not store your debit/credit card or UPI information.

🛡️ How We Use Your Information

We use your data to:

  • Process and deliver orders

  • Communicate shipping or product updates

  • Offer customer support

  • Improve your shopping experience

  • Send promotional offers (only if you opt-in)

We never sell, rent, or share your information with unaffiliated third parties.

🧾 Data Security

  • All payments are processed using secure, encrypted payment gateways.

  • Our site uses SSL (Secure Socket Layer) technology to protect your data during transmission.

  • Access to your data is limited only to our internal support and order team for fulfillment purposes.

🍪 Cookies

We use cookies to improve website performance, remember your preferences, and offer a smoother browsing experience. You may disable cookies in your browser settings, though it may affect some site functionality.

👨‍👩‍👧‍👦 Your Control

  • You may update your personal details anytime by logging into your account.

  • You can unsubscribe from marketing emails or WhatsApp updates at any time.

  • For data deletion requests, please email: support@sahyadrisiri.in

🔁 Policy Updates

This Privacy Policy may be updated as per business or legal requirements. Any changes will be posted on this page.

📞 Contact Us

For questions regarding your privacy or data:
📧 Email: contactus@sahyadrisiri.in
📞 Phone/WhatsApp: +91-6362578726

✅ Your privacy and safety are our top priority. Thank you for shopping with Sahyadri Siri – Straight from Malnad to Your Kitchen.

Wholesale Inquiries

Are you a retailer, distributor, cafe owner, or reseller looking for high-quality, estate-fresh products in bulk?

At Sahyadri Siri, we offer attractive wholesale pricing and partnerships on a wide range of products:

🌿 Our Wholesale Range Includes:

  • Coffee Beans (Arabica & Robusta)

  • Filter Coffee Powders (60:40, 70:30, 80:20 & 100% Coffee)

  • Premium Tea Powder

  • Whole Spices & Ground Masalas

  • Dry Fruits, Nuts & Healthy Seeds

  • Homely Snacks (Coming Soon)

📦 Why Partner with Us?

✅ Direct from estate & trusted farmers
✅ Custom packaging & private labelling available
✅ Competitive wholesale pricing
✅ Fresh stock with long shelf life
✅ Reliable courier/shipping partners
✅ PAN India delivery available

📝 How to Apply

To start your wholesale journey, please share the following details:

  • Name & Business Name

  • Location & GST Number (if available)

  • Product(s) of Interest & Quantity

  • Contact Number / Email

📧 Email: contactus@sahyadrisiri.in
📞 Call/WhatsApp: +91-6362578726

🤝 Let's grow together — Become a part of the Sahyadri Siri family and offer your customers authentic Malnad estate goodness!

Payment Methods

We offer a range of secure and convenient payment options to make your shopping experience easy and hassle-free.

✅ Accepted Payment Options:

1. UPI (Instant Payment)

  • Google Pay

  • PhonePe

  • Paytm

  • BHIM

  • Other UPI apps

2. Debit & Credit Cards

  • Visa

  • MasterCard

  • RuPay

  • Maestro

  • American Express

3. Net Banking

  • All major Indian banks supported

4. Wallets

  • Paytm Wallet

  • PhonePe Wallet (via UPI)

  • Amazon Pay (if integrated)

5. Cash on Delivery (COD)

  • Available on select pin codes

  • COD charges may apply for low-value orders

🔐 Safe & Secure Payments

  • All transactions are processed via SSL-secured and RBI-compliant payment gateways.

  • We do not store your card, UPI, or bank information.

  • Your privacy and data security are our top priority.

🛒 Payment Issues?

If you face any issues while making a payment or your transaction fails:

  • Retry after a few minutes

  • Ensure your internet is stable

  • Contact your bank or wallet provider

For urgent help, reach out to us:
📧 Email: contactus@sahyadrisiri.in
📞 Call/WhatsApp: +91-6362578726

🏞️ Sahyadri Siri – Bringing the taste of Malnad directly to your kitchen with safe and secure shopping.

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